Tickld - Moderation Policy

Moderation Policy Last Updated: 21 December 2013

1- Introduction

We, the administrators of Tickld, do not actively moderate the Site. Tickld provides a number of automated moderation tools to the wider community, which effectively control the content on the Site. The vote buttons, the various report links and the karma thumbs all play a part in ensuring objectionable content is quickly hidden from view.

Tickld is actively moderated by the Tickld User Moderators. The User Moderators are not remunerated for their participation. The User Moderators are keen users of the website who volunteer their time to ensure that Tickld remains a safe and comfortable place for everybody who visits. We do not actively browse, moderate or participate on the Site; however, without limiting the generality of the foregoing, we do access the Site to respond to user questions and complaints, develop new features, bug fix and view user-generated content that has been brought to our attention by an automated or user-activated reporting feature.

If while accessing the Site we become aware of any Terms of Use violation, without any notice or liability to the user or any other person, we may take such action we consider appropriate. Our responses may include, but are not limited to, immediately blocking access to the content by hiding it from public view or removing the content from the Site.

2- Reports

When a user (regardless of whether you're signed in) selects a 'Report' link anywhere on the Site, their report is submitted to our back end for review. All reports for harassment, inappropriate conduct, reports marked 'other' and reports where an explanation is provided are reviewed within a reasonable time period.

When reviewing a report, we may choose to take any one of a number of actions. We may choose to edit, mark as NSFW, hide or delete a post from the Site or warn or ban a user from the Site. All reports will be seriously considered; however, the decision to moderate a post or take any enforcement action against a user ultimately belongs to us.

3- Deletion

All posts that do not comply with our Terms of Use are promptly removed.

Deletion immediately removes a post from public view. Administrators, User Moderators and Community Managers can delete posts from the Site. All such actions are logged.

Reasons for deletion include, but are not limited to, the following:

  1. Flagrant reposts
  2. Rules violations
  3. Copyright violations
  4. Vandalism
  5. Advertising or other spam without relevant content
  6. Any other content not suitable for individuals between the ages of 13 and 17

4- Hiding

When ever a user reports a post, the report is submitted to our database and is immediately compared against similar reports from other users. If a pattern emerges, the post in question will be hidden from public view. The content creator will be given an opportunity to appeal the automated decision. All appeals will be seriously considered; however, the decision to restore a post ultimately belongs to us.

The User Moderators and Community Managers may, at their discretion, choose to hide a post from public view (moving the post into the user's private library) instead of deleting it from the Site.

5- Blocks

Blocking is the method by which administrators and user moderators technically prevent users from accessing Tickld. Blocks may be applied to user accounts, to IP addresses, and to ranges of IP addresses, for either a definite or an indefinite time. Blocked users cannot access Tickld.

Blocks are used to prevent damage or disruption to Tickld, not to punish users. Any user may report disruption and ask administrators to consider blocking a disruptive account or IP address.

Administrators can 'unblock' a user when they feel the block is unwarranted or no longer appropriate.

Blocks serve to protect the community from harm, and reduce likely future problems. Blocks may escalate in duration if problems recur. They are meted out not as retribution but to protect the community and other users from disruption and inappropriate conduct, and to deter any future possible repetitions of inappropriate conduct.

Blocks can be appealed via email. Requests to be unblocked are also decided in light of prevention and deterrence. A user who agrees to desist and appears to have learned from the matter, or where the situation was temporary and has now ended, may be unblocked early. Equally, a user who has previously returned to inappropriate conduct after other unblocks may find their unblock request declined for deterrence reasons, to underline the importance of change and unacceptability of the conduct.

Blocks are used to:

  1. prevent imminent or continuing damage and disruption to Tickld; and
  2. deter the continuation of present, disruptive behaviour.

Deterrence is based upon the likelihood of repetition.

The following are some of the most common rationales for blocks:

  1. persistent personal attacks;
  2. actions that may compromise the safety of minors;
  3. personal information disclosures (whether or not the information is accurate);
  4. persistent copyright violations;
  5. persistent posts of unreferenced, poorly or incorrectly referenced, or potentially defamatory information about living persons;
  6. an account appearing to have been compromised (as an emergency measure), i.e. there is some reason to believe the account is being used by someone other than the person who registered the account;
  7. vandalism;
  8. gross incivility;
  9. harassment;
  10. spamming;
  11. Accounts used exclusively for disruptive purposes, such as vandalism;
  12. Public accounts (where the password is publicly available or shared with a large group);
  13. Accounts with inappropriate usernames; and
  14. Accounts that appear, based on their usage history, to exist for the sole or primary purpose of promoting a person, company, product, service, or organization.

Disruptive behaviour can be reported, and blocks requested if appropriate. Users requesting blocks should supply credible evidence of the circumstances warranting a block. Administrators are never obliged to place a block, and are free to investigate the situation for themselves.

6- User Moderator Privileges

Edit Post Titles

User moderators may edit the title of another users post. Reasons to edit a title include, although are not limited to:

  1. accidental (not intentional) spelling errors and grammatical errors;
  2. swear words that have not been censored; and
  3. titles in all-caps.

Mark as NSFW

User moderators may mark another users post as NSFW if they feel that it has been categorised incorrectly.

Delete Post

User moderators may delete another users post on a number of grounds including, although not limited to:

  1. reposts;
  2. hateful or derogatory in nature;
  3. personally identifiable information;
  4. communicating with another user;
  5. conducting a poll with the up-vote and down-vote buttons; and
  6. inappropriate images.

Issue Warnings

User moderators may issue a soft warning to another user for violating the rules. If a user moderator issues a warning, their explanation will be posted to the users profile page, although the user moderator will remain anonymous. The warning will appear to come from the 'UserModerator' automated user account.

Disable User Accounts

User Moderators may disable another users account. If a user moderator exercises this privilege, the administrators are immediately alerted. User moderators may only use this privilege in two situations:

  1. present, disruptive behaviour; or
  2. the user in question has posted a highly inappropriate image or images such as pornography or gore, which are inexcusable violations of the Terms of Use.

7- Differences in Opinion

Tickld has millions of users from varied backgrounds, beliefs, and cultures, who differ in their views about what is considered offensive and acceptable. We recognize that with such global diversity there will be differences about what is considered offensive and that someone somewhere in the world may be offended by the opinions, perspectives and creative expressions of some of our users. We ask that all users respect each others' right to express themselves in a manner consistent with our Terms of Use.