"We went through the drive-thru at Taco Bell. I asked for three soft tacos, no lettuce. When Mom saw my tacos with lettuce on them, she made a u-turn and went back. She walked inside and threw an unwrapped taco in the cashier's face. 'These were supposed to be without lettuce. What does this look like to you!?' SMACK!
What's bad about it is that because she did crap like that on a regular basis, I knew what was about to happen as soon as she saw the lettuce."
"A couple of years ago, my phone broke and my dad took me to Walmart to get a new one. We got there and it turned out that their phone section had been bought out by a new company or something and it wouldn't be reopened for another couple of months. Whatever, no big deal to me, we could just go to a phone store in the mall. NOPE. My dad threw my broken phone on the floor and started stomping on it, telling these people what a 'crock of crap' their store is, and how they should have it very clearly advertised their phone department was closed. Then he demanded to talk to a manager about it. As I was walking away in pure embarrassment, he yelled, 'OY, WHERE YOU GOING?' I died a little that day."
"I used to return customers' credit cards by setting the card on the Square podium used to swipe it. That way the card ended up right by the customer when I swung the screen around from them to sign and such. One lunch rush (take out restaurant), one lady decided this was an offense of the highest order and yelled at me for not placing it directly in her hand.
I stupidly engaged her and tried to explain that I did that for everybody, which got me a continued lecture about how she is the customer and good service is doing what she wants and so on. There were about a dozen people eating at our tables and five people in the line behind her, so she was straight hamming it up, making sure everyone saw her putting me in my place.
Unfortunately for her, the dramatic performance proved to be a bit too distracting and she stormed out without her infant. This was of course noticed by pretty much everyone in the building since she had just made herself the center of attention. One of the customers even had to run after her and stop her from driving away. For the record, there is no real subtle way to pick up a full-size child carrier."
"I'd just come out to my parents, they'd never shown an ounce of homophobia before in their lives. We went for dinner at a nice restaurant and the restaurant accidentally put two steaks on our bill instead of one. My dad pointed this out to the waiter (who I'd gone to school with) and the waiter immediately apologized and fixed it.
Well, this just wasn't good enough for my dad. He started shouting at the poor waiter about how terrible it was and how the restaurant was deliberately trying to rip us off and demanded a discount. When the waiter apologized again and said he couldn't do a discount, my dad demanded the manager. The manager came out, was berated by my dad as he said how incompetent the waiter was and how terrible the service had been (it was fine) and how the waiter was trying to rip us off and demanded a discount for the trouble. The (gay) manager told him that the problem had been promptly fixed, the extra steak was purely an accident, and he didn't feel we deserved a discount.
That set my dad off into nuclear mode. He started screaming obscenities and gay slurs at the manager, threw the money down on the table without a tip and stormed out.
I was so embarrassed, I wished the ground would open up and swallow me whole. I quietly apologized as I left but I couldn't be too loud because if my dad had heard me, he'd have turned his wrath on me."
"I used to work at Target. We were always told if a parent has their kid STANDING in the cart, we should ask the parent to have their kid sit down. Most of the time, the parents are fine with it. This one lady was not having it.
She was outside and had just put her kid in the cart. At the entrance, the ground shifts a bit and there was a small lip to get into the store and, of course, the kid was standing at the very front of the cart. I politely warned the customer of the lip and told her that the kid should sit down because there's a very high chance he'll fall out. She told me, 'Go eff yourself. You can give me advice about my kid when you become a parent yourself', while pointing her finger at me.
Alright, whatever. We can't do anything after that. She walked towards the door, the kid still standing, and hit the lip. The kid flipped out of the cart and bashed his face on the floor. If anyone knows about the 'carpeting' in the entrance vestibules, it's basically like having a piece of paper draped over a slab of concrete. There's no padding whatsoever. The kid had GIANT lump on his forehead and must have hit his nose, too, since he was bleeding everywhere. I told my managers and the lady got the help she needed for her kid but was still being extremely rude. Forget it. Told you so, dummy."
"I was at an Applebee's with my grandma on my 12th birthday. She and my aunt were just nonstop complaining about how cold their salads were and how it was taking ridiculously long. Yes, they were complaining that their salads were too cold.
My grandma ended up pounding on the table, DEMANDING she speak to somebody like she was 2 years old. This was in a busy, crowded restaurant and some poor girl who was already busy had to stop everything she was doing to speak with my grandma, who then started going on about how the salad was so crappy and made a big scene.
She couldn't get a new salad for a reason I can't remember, so she yanked my arm, and as everyone stared at us, she said, 'Come with Grandma! We're gonna go to a place that has better service'. I was so embarrassed!"
"I'm a thrift store worker.
A lady and her young son (probably around 4 years old) spent the better part of two hours shopping around. She made a mess of just about every clothing rack she went through. She approached the cashier once she was ready to pay, and by now she had a sizable pile of clothing in her cart, as well as a large suitcase.
For just about every piece of clothing, she demanded a price reduction because of some insignificant flaw in the clothing - small frays, a loose thread, things like that. After arguing with a cashier for a while, my manager was dragged in and took over. Keep in mind, my manager is pretty spineless and gives in to customers pretty quickly as to avoid confrontation.
The lady, now triumphant with the price reductions she's managed to finagle, was almost finished ringing through her purchases. In a bit of a hurry, she leaned the suitcase in her cart over the front desk so my manager could see the price and ring it through, then dropped it back into the shopping cart. At this point, her son, who'd been sitting quietly in the cart, chimed in with, 'But Mommy, what about all the clothes in the suitcase?'
In a span of a few seconds, she turned beet red, picked up her son, and speed walked out of the store without buying anything.
And now we always make sure to check any sort of luggage or containers for hidden items when ringing them through."
"I once watched my father lose his mind over liners for hanging baskets as a teenager, you know, the ones that are made of coconut pulp.
He went to Home Depot and I went with him to buy herb plants. I checked out, no big deal. He checked out and the liners rang up more expensive than he thought, so he complained. They were on sale, 30% off or something. She pointed out that the sale was just for the smaller ones, not the big ones like he got.
He immediately started screaming about how effing stupid the people that work there were for 'mislabeling' something. He just chewed this poor teenage girl out for 10 minutes and then stormed off. I was standing there, she was standing there (near tears) and her manager was standing there. I apologized to this girl profusely and called him a butt hole. She said, 'Hey, at least I don't have to go home with him like you do.'
There's a reason I moved several thousand miles away from him."
"I worked for a sushi bar for a few years. They do a half-price sushi hour most weekdays for dine-in customers. It's a good deal, especially for how high quality the food is.
It was an especially busy day. People were waiting, etc. This woman and her daughter came in and stressed that they are in a hurry ('My daughter has cheerleading') but still wanted the half price. Uh, good luck? There's a full house but...whatever. Customers = money, yo. So, the lady was angry when her food took longer than 15 minutes to come out. She asked if she could get her food to go, so I then explained that the food would then be full priced. We got into an 'argument' (she's getting angry and beginning to yell at me in front of her embarrassed daughter while I'm meekly standing there, unsure of what to do.) 'WELL I ORDERED DINE IN!' I thought to myself that once you ask for it to go, IT DOESN'T MATTER IF YOU WERE SITTING AT A TABLE WHILE ASKING.
She was getting louder and more annoying and I was starting to panic (my anxiety was really bad at the time) when suddenly, my boss chimed in.
And by chimed in, I mean she started ripping this woman a new one. She told the woman to stop yelling at me and that if she wanted her stupid half price sushi, she would have to sit and wait like everyone else. The boss then apologized to the other customers and made sure I was okay.
Lady was shocked and now super embarrassed since the entire restaurant was now judging her. She quietly sat and waited for her sushi. The daughter apologized to me and that table ended up leaving a good tip.
My old boss is the nicest woman in the world. She still gives me free food whenever I go up for some sushi. She also has a bunch of regulars who she always makes time for. But don't tick her off, because she will become a scary, scary person in mere seconds."
"My mom yelled at a mentally challenged woman about the meatballs she had been served. They were 'rubbery,' someone had 'over-mixed them so they became tough,' and 'You shouldn't have to use a knife on meatballs.' This took place in a strip mall sandwich shop just last week. The poor woman she yelled at was in tears and the kid who was working the shop stared at my elderly, frail, but nasty and mean mom in disbelief.
Every time we go anywhere, my mom has something to say about staff not doing something right.
Last summer, we took a trip up the cog railway to Pikes Peak. There was a tour guide type person on the train who evidently should have known the complete biology and habits of marmots, which we saw on the way up. The entire ride my mom kept verbalizing her own knowledge of marmots to the other horrified passengers while pointing out at every opportunity that the teen guide should be the one telling them about the reproductive life of marmots. I hear the cog railway is closing. I'm sure my mom had something to do with it."
"It was the best day of my life. I work in a small café, it was about 10:30 am on a weekday morning, nice and quiet. In comes this woman (had to be about 58-62 ish), her husband, and their grandchild. The wee boy was adorable and the grandmother was all over him. He sat beside her and she constantly talked to him, ignoring her husband.
Everything was fine, someone took their order and then I went to take stuff over. The wee boy's milk was ready first. It was just milk in a Styrofoam cup with a lid and straw. He must have been 2 or 3 and that's just what we do for kids that age. I took it over and she looked at me like I'd put a turd on the table. She said she wanted it in a cup and I explained the only cups we have are coffee mugs and they're heavy for a small child, plus it's easy to spill stuff out of them. She said she wanted it anyway, so I went back to the bar area. When I came back, another girl was taking over a latte and another coffee. The woman went mental, 'DO YOU NOT USE CUPS IN HERE?' because she got a latte glass, so we brought that back, too. Just as I was about to take the milk in a mug to the table, her sandwich was ready, so I took it over with the milk. She looked at the sandwich like it's the last straw. 'That's not chicken, that's revolting!' I explained that, as it said on the menu, it's chicken and parmesan mayonnaise. She shook her head like I was an idiot and just thrust it back at me. I ignored her, didn't ask if she wants something else, I just walked away. Then I heard a yell and a crash.
The wee boy picked up the mug of milk, but it must have been too heavy because he dropped it, soaking both himself and the grandmother and smashing the cup on the floor. Sure, we had to clean it up, but my smugness was as close as I dared get to say, 'I told you so.'"
"My dad got escorted out of a mall by security and banned from the entire mall for making a sales assistant cry after shouting/screaming at her for about 30 minutes because they wouldn't fix my water damaged phone. He's a jerk who thinks rules/policies don't apply to him and that being aggressive and demanding will get him what he wants. I cut off contact with him a few years ago."
"I remember we went out for dinner for my 14th birthday, my mom was not happy about the speed of the service (we did have to wait a long time for both our order to be taken and food to arrive). When the food came, there was some problem with one of the meals. I'd asked for it without something and they'd forgotten, it was the sort of thing that you could easily let slide. But instead of just letting it slide, my mom complained to the poor waitress and escalated it to the manager. She made quite a scene and dragged me into it as it was my birthday. I sat there in silence, looking at my feet, wishing the world would swallow me up."
"I had a woman come into my bank years ago in mid-August to try to cash a check. The check looked like it had been written by a 4-year-old. We went through the protocol as mandated by our organization, calling the issuer and verifying all data. While we were going through this procedure, the woman went off on a tantrum. She was ripping the little pens with chains from the little desks, throwing deposit slips around, demanding to speak to the president of the bank, and verbally abusing all the employees. Likewise, she looked like she'd done enough speed to stay up for a week straight.
We were finally able to get ahold of the issuer of the check and lo and behold, it's a good check. We cashed it and thanked her for her patience. As she was storming out, cursing, two officers walked in and identified her as the owner of a car in the parking lot. Said car had a small child, no more than two, locked inside the entire time. She had been inside for 20 minutes... in August. Some good people called the cops, broke out the window and rescued the kid and had that witch arrested. I hope to god that that little kid has found a new home or that their mom has cleaned up her act."
"My dad's always been a bad influence on well...everyone. One day when I was 13, my Minecraft disc got scratched and was unreadable.
So we went to GameStop with the express purpose of just getting the copy returned, but we were over the warranty by four days.
My dad threw the disc at the cashier and stormed out, without getting me a new copy, I may add.
Yeah, there's a reason I've booked a one-way flight 6,600 miles away from that guy."
"I went with my parents to an Apple store to get the battery on my 2-year-old iPhone changed to hopefully prolong its life. It already had a replaced screen and the new screen had a small crack. I was warned by the employee that the crack may get bigger. I joked, saying it's not the end of the world. An hour or so later, we went to pick up my phone and the employee brought me a phone with half the screen completely blacked out, frazzled and unusable.
My dad started to lose it when she told us we'd have to pay £150 or so for the screen replacement. He had just lost his job and I had been hit hard by my rent at the university. He started to get angry and the manager was called over. My response was to cry - it was from embarrassment as I watched my dad go bonkers in an Apple store and also fear of how the heck I was gonna pay for this. I was sobbing, Dad was shouting, everyone was staring.
The manager basically said it was a screen replacement or nothing and so we did it. He was nice enough to bump my phone to the front of the queue to replace it so I just calmed myself down after an hour-long trauma and tried to handle the situation. My dad was still fuming. We went back to the store, only to be told that when opening my phone, they saw lots of internal issues. Due to my clear upset, they decided to give me a new phone on the spot."
"I'm a cashier at a dollar store and I had a lady and her 5-year-old daughter come in and shop. Well, she shopped and she let her daughter tear apart the store, knocking things off shelves, ringing the customer service bell over and over, and running up to me and shoving things in my face asking me if she could buy it.
Finally, when the lady was all done, she slammed her items on the counter as her daughter ran up with a balloon we sold for 4 bucks. She whined and asked her mom if she could have it and was told, 'No, put it back.' The daughter pouted and ran around the store with this freaking balloon. Then, while the mom is paying, the little girl opened the front door WITH the balloon in hand and just let go of it in our parking lot and it floated away.
I said to the lady, 'Your daughter just opened the door and let the balloon go outside.'
Her daughter came back in and said, 'I sent it to my Nana!'
The lady looked at me and was like, 'AW! OH MY GOD, THAT'S SO CUTE! Her nana passed away, she was sending it to heaven!' Then she just patted the little girl on the head.
I said, 'That's very sweet, but that balloon is four dollars.'
SHE FLIPPED OUT! 'EXCUSE ME? So what? What are you asking? That I pay for it?'
I said yes, that's for the best. She told me that I 'was WAY out of line' and she wanted to speak to my manager.
I had a talk with my manager and calmly told her I didn't think I was in the wrong and she agreed and told me I did the right thing."