“Mine isn’t terribly interesting, but it ticked me off.
I used to work at McDonald’s. This particular night, I was handing out orders to the cars at the second window. This woman had ordered a couple of value meals and a happy meal. We got the happy meal done first and I handed it out. She looked in the bag, then looked up at me and very sweetly said, ‘I’m so sorry, but they put fries in this bag, and I wanted apple dippers.’
So I apologized, took the bag, and replaced it. The manager on duty happened to be nearby and said to me, ‘But the order said fries.’ I told her, ‘I know, but she told me she wanted apple dippers.’
An hour later the store gets a call, and said manager goes to answer it. She comes back some time later and says, ‘Remember that order where you replaced the fries with apple dippers? She just called and complained that she got apple dippers in her happy meal when she clearly ordered fries, which is what her receipt shows. She was wanting a couple of free value meals to make her happy over this mess up.’
My jaw just dropped. I was only 17 at the time, and hadn’t really seen just how messed up people can be yet. I said, ‘Xochi, I swear to you, she looked me in the eye and told me to replace the fries with apple dippers. I wouldn’t have changed that if she hadn’t.’ Luckily I didn’t get in trouble, she believed me, but I was so angry that there was this customer who seemed so nice when she was there in front of me, then called back all mean and tried to get me in trouble. Just so she could get ~$10-$15 worth of free food.”
