I worked at a coffee shop and was used to rude customers, but this one guy seriously took the cake. He deserves what he got.
This man placed his order at the speaker asking for a macchiato I ask if he means a caramel macchiato (completely different but more popular drink) and he says no.
So I give him his total. Eventually he gets to the window, pays and I hand him his drink where he proceeds to completely lose his mind. He tells me that me this is NOT the drink he ordered and I’m a complete idiot..etc etc.
Come to find out…he ACTUALLY wanted the Caramel macchiato. This happens often so I told him we wouldn’t charge him the extra and I’d have it rushed out.
This isn’t good enough for him. He grumbles about deserving to get his money back AND the new drink…but I politely excuse myself from the window until the drink is made.
My barista finishes the drink and I hand it to him. He grabs it from me and drives forward. But he’s not done yet…
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I’m talking with the next customer when this guy stops his car, gets out, and walks in between her car and my window. He leans in the store and hollers that this STILL isn’t his drink; he wanted it iced. I ask him to come in to the front of the store since I can’t serve him like this, but no…he’d rather stand in front of this lady.
My coffee shop had a policy where we COULD NOT say no to a customer. I asked my barista to make the caramel macchiato again, but iced, and as fast as freaking possible.
I had gone hide from this man again, but he begins yelling so I come back. Now he’s saying that he ordered and payed for a Cream cheese muffin. I ask to see his receipt so I can show him that he didn’t pay for one, and that we had been out of cream cheese muffins all morning.
But he refused to show me his receipt. I’m trying to reprint the previous order but he’s yelling and my manager has made it clear that she’s not going to help at all. So I go to the pastry case and grab whatever kind of muffin we had…
Just as my barista hands the new latte to the crazy man I hurl the muffin through the window and hit him in the chest. It gets muffin all over his shirt and say “I’ll Comp it for you!”
I was actually shocked when he quietly took the muffin and his now 3rd drink and walked back to his car.
The lady, who had been sitting stunned in her car the whole time, actually said “well done” to me.